Frequently Asked Questions

Everything you need to know about our products and services.

What shipping methods do you offer?

We offer standard, express, and overnight shipping options. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our support team to initiate a return label.

Which payment methods are accepted?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, Sample Agency ships to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination and customs processing.

How do I ensure the quality of products?

All our products undergo a rigorous quality control process and are backed by a one-year manufacturer warranty to ensure you receive only the best items.